New app lets members manage accounts online or with mobile device
WCE members can nowmanage their electric accounts right from their smart phones, tablets or computers with the launch of SmartHub.
This app allows members to make payments, notify the cooperative of account and service issues, check usage and communicate directly with the cooperative with just the touch of a button.
The two-way communication with SmartHub allows members to make payments in a secure environment right from their mobile device or PC. SmartHub provides a safe and secure environment for bill payments and transactions between the cooperative and members’ financial institutions.
Through SmartHub, members can also see detailed usage information from all of their accounts. It allows members to ask questions regarding their account and electric service, as well as providing another way for the cooperative to let members know about special offiers, programs, events and more.
Creating a SmartHub account takes less than three minutes. Members enter their profile information, choose their provider, and they’re ready to begin. Create an account on this website by clicking on "Online Bill Pay," or download the free app by scanning the QR codes on the front of the February newsletter to access the SmartHub in the Apple iTunes App Store or the Android Market.
Once set up, members will see a screen with windows allowing them to view and manage usage, make payments or view communications and alerts from the cooperative. Members can also click on “My Usage” at the top for detailed information on usage by the month, day or hour.
“This information can be very valuable to a member who is questioning a bill to see exactly when and what time of day their usage spiked or receded, for example during holiday company or when away for a family vacation,” General Manager Mike Gray said.
If you need help using SmartHub, you can click on the “Help” button within the application on the upper, right-hand corner of the page on the screen.