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Wednesday, 05 February 2014 10:14

New app lets members manage accounts online or with mobile device

WCE members can nowmanage their electric accounts right from their smart phones, tablets or computers with the launch of SmartHub.

This app allows members to make payments, notify the cooperative of account and service issues, check usage and communicate directly with the cooperative with just the touch of a button.

The two-way communication with SmartHub allows members to make payments in a secure environment right from their mobile device or PC. SmartHub provides a safe and secure environment for bill payments and transactions between the cooperative and members’ financial institutions.

Through SmartHub, members can also see detailed usage information from all of their accounts. It allows members to ask questions regarding their account and electric service, as well as providing another way for the cooperative to let members know about special offiers, programs, events and more.

Creating a SmartHub account takes less than three minutes. Members enter their profile information, choose their provider, and they’re ready to begin. Create an account on this website by clicking on "Online Bill Pay," or download the free app by scanning the QR codes on the front of the February newsletter to access the SmartHub in the Apple iTunes App Store or the Android Market.

Once set up, members will see a screen with windows allowing them to view and manage usage, make payments or view communications and alerts from the cooperative. Members can also click on “My Usage” at the top for detailed information on usage by the month, day or hour.

“This information can be very valuable to a member who is questioning a bill to see exactly when and what time of day their usage spiked or receded, for example during holiday company or when away for a family vacation,” General Manager Mike Gray said.

If you need help using SmartHub, you can click on the “Help” button within the application on the upper, right-hand corner of the page on the screen.

Wednesday, 08 January 2014 11:57

Recently a number of utility customers (none in the WCE area at this time, but we want you to be aware) have been targeted by scammers claiming to be a collections agent. The caller impersonates the utility company claiming the bill is overdue and needs to be paid immediately or face disconnection. If you receive a call of which you are suspicious, hang up and call WCE yourself to inquire about the situation.

Monday, 02 December 2013 14:55

Members are asked to join us in letting EPA know we need diverse fuels to keep electricity affordable.

The Environmental Protection Agency (EPA) has issued new proposed rules limiting the carbon dioxide (CO2) emissions of new coal and natural gas based power plants. Because of this, the Administration has abandoned its “all-of-the-above” energy strategy and embraced an “all-but-one” approach that effectively prevents construction of new coal-based generation. The Administration has now moved on to formulating new regulations for existing plants which could drastically affect your electric rates.

Electric cooperatives strongly oppose this shift and believe the proposed rule should be withdrawn. Co-ops support using a diverse fuel mix including renewables, natural gas, nuclear, and coal to generate electricity. Please join our effort and tell the EPA to reconsider; to work with the electric cooperatives to find a common sense solution that balances energy needs and environmental concerns.
Your coooperative and its representtives will fight to keep your electric bill affordable, as policy changes would result in significant increases in electric rates.  all but one

“As we enter yet another challenging time in the electric industry, West Central Electric pledges to keep our members informed on issues that will affect the price you pay for electricity,” General Manager Mike Gray said.  “You will be receiving a stuffer in your January electric bill with more information and a card to fill out letting the EPA know you value an ‘All-of-the-Above’ approach to affordable energy. Please fill out the card, and in the name section, please write in the name of every adult in your household because every voice counts.”

You may also log onto www.action.coop and sign up that way.

Wednesday, 16 October 2013 13:49

ATTENTION MEMBERS: Because of new FCC regulations taking effect today, WCE is suspending our automated phone calls to members. These automated calls range from notifying members that their payment has not been received, to letting members know when brush crews and inspection crews will be in their area. WCE views these informative calls as a service to our members, and we hope to be able to resume this practice once we receive more detailed instructions from the FCC.

Friday, 27 September 2013 10:09

SEPTEMBER 18, 2013 -- Jo Ann Emerson, CEO of the National Rural Electric Cooperative Association (NRECA), released the following statement in response to the testimony of EPA Administrator Gina McCarthy before the House Energy & Commerce Committee this morning; and in light of recent press leaks of the Administration’s proposed regulations governing carbon dioxide emissions from new power plants.

“NRECA and its member co-ops are disappointed to learn that the Administration has abandoned its “all-of- the-above” energy strategy and embraced an “all-but-one” approach that restricts the future use of coal to generate affordable electricity. The anticipated regulations are reported to require any new coal-burning facility to capture and store carbon dioxide, a prohibitively expensive technology that is not commercially viable.

“In doing so, the Administration is gambling with the economic well-being of future generations and our nation’s economy. As not-for-profit, consumer-owned utilities, electric co-ops are deeply concerned about maintaining affordable, reliable electricity. It’s worth noting that residents of rural communities already spend more per capita on energy than anywhere else.

“NRECA urges the Administration to reconsider this proposal and focus on working with co-ops as we continue to reduce power plant emissions, increase efficiency and develop affordable new technologies. Together, we can improve both the environment and the quality of life for future generations.”

The National Rural Electric Cooperative Association is the national service organization that represents the nation’s more than 900 private, not-for-profit, consumer-owned electric cooperatives, which provide service to 42 million people in 47 states.

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